Shipping policy

ActivDesk is a brand owned and operated by AME System Pty Ltd. While ActivDesk represents our range of height-adjustable solutions and accessories, AME System Pty Ltd is the legally responsible entity for all transactions, data handling, shipping, and customer service related to this website and its products.

All policies, terms, and conditions outlined on this website apply to dealings with AME System Pty Ltd, not ActivDesk as a standalone legal entity. By using this website or making a purchase, you acknowledge that your agreement is with AME System Pty Ltd.

For all legal, shipping, privacy, and warranty matters, AME System is the responsible party.

At AME System, we aim to provide efficient, reliable, and transparent shipping for all our products. Please read the following policy carefully to understand the shipping process, delivery times, costs, and other important details about your order.

1. Processing Times

Processing times for orders vary based on the type of product:

  • Off-the-Shelf Items: All products typically have a processing time of 1-3 business days from the time of order.

2. Delivery Times

The time it takes for your order to be delivered depends on various factors, including product availability, your delivery address, and the carrier selected:

  • Metro Areas: Orders shipped to metro areas can typically be delivered in 2-7 business days.
  • Rural Areas: For rural areas, we rely on Australia Post to handle deliveries. Delivery times may vary depending on your location.

3. Shipping Costs

Shipping costs are calculated by the carrier and depend on your location, product size, and weight. Shipping fees are live-calculated at checkout based on the address you provide. AME System uses third-party carriers for accurate, best real-time shipping rates.

Metro Areas: For metro deliveries, we partner with Sendle, which provides competitive rates with carbon-neutral shipping. We might use Australia Post if delivery charges are lower. 

Rural Areas: Australia Post handles rural deliveries with a range of pricing options depending on the location.

Custom Orders: For large items or palletised freight, trucking companies will be used. The best shipping rate will be calculated for you during checkout. Customer must pay a freight charge and/or other applicable charges per order. Customer is liable for all (i) charges related to hand unloading, crane or tail-lift charges; (ii) charges for specific equipment or specialised services; and (iii) charges arising from failed delivery or re-delivery (including storage charges).

4. International Shipping

Currently, AME System does not offer international shipping. We only ship to addresses within Australia at this time.

5. Carrier Information

We work with trusted carriers to ensure your order reaches you safely and in a timely manner:

  • Sendle: Our primary carrier for metro areas, Sendle offers 100% carbon-neutral shipping, making it an eco-friendly choice. They are also known for their reliable service and very competitive rates.
  • Australia Post: For rural areas, Australia Post ensures that your order is handled with care and delivered to your door.
  • Trucking Companies: For custom orders that require palletised shipping, we work with a network of over 300 logistics companies to provide the best rates and service for large freight.

6. Delays and Lost Packages

While we strive to ensure that all orders are shipped on time, delays can occasionally occur due to factors such as weather, carrier issues, or other unforeseen circumstances. If you experience a delay or your package is lost, please reach out to us as soon as possible, and we will work with the carrier to resolve the issue. We will keep you informed of any updates regarding your shipment.

AME System is not liable for any loss/damage, including consequential loss/damage, arising from the delay or failure in delivery of Goods, either whole or in part, due to circumstances beyond AME System Pty Ltd control.

7. Returns

Returns are subject to Warranty Terms and Conditions

We hope this policy provides you with all the information you need regarding our shipping procedures. If you have any additional questions or concerns, please feel free to contact us!

AME System Pty Ltd
Phone: +61 3 9706 9022
Email: sales@amesystem.com.au

Thank you for choosing the AME System-ActivDesk.