FAQs

We accept:

• Apple Pay
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• Mastercard
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Please follow our Return and Warranty link below.

Please follow our Return and Warranty link below.

If your desk is more than 10 years old, please email us photos of the manufacturer stickers (the silver LINAK® labels) from both the actuators and the control box. We can then advise whether compatible replacement parts are available.

Please email: sales@amesystem.com.au

Or use our support page

LINAK® has been the global market leader in height-adjustable systems for decades. Unlike many low-quality alternatives on the market, LINAK® prioritises quality backed by a 5-year warranty on DESKLINE® products. T&C applies*.

A typical system requires:

• Actuators
• A control box
• A switch

You will also need cabling for power and motor connections. Additional components may be needed depending on your integration and application.

Switch selection depends on your preference and application. We offer:

• Button switches
• Toggle switches
• Embedded switches in various styles

We recommend using a switch with a display, which helps if you encounter error codes and require remote troubleshooting.

You can set memory positions using compatible switches.
Fixed height limits must be pre-configured at the time of ordering. Please contact us to organise this.

It is very unlikely that LINAK® components will be compatible with non-LINAK® systems. Please contact the original supplier for compatible parts or troubleshooting.

We do not supply LINAK® medical products or linear actuators. Please contact LINAK® directly for suppliers and support for these product ranges.

LINAK® products are flat-packed, either as bundles or individual components, for easy shipping.
Desk frames require basic assembly upon delivery.

Currently, ActivDesk does not offer international shipping. We only ship to addresses within Australia at this time.

The tracking number will be added during the fulfilment process and emailed once your order has been completed and is ready for courier collection.

Please see our Our Services for more details.

This is usually caused by an initialisation error (E01).

To reset:

1. Run the desk to its lowest position.
2. Press and hold the down button for 3–5 seconds.
3. The desk should perform a slight up-and-down movement and then operate normally.

Please refer to our Troubleshooting Guide for further assistance.

Please watch this video for step-by-step support.

Memory position settings depend on the switch model.
Please refer to the datasheet on the specific product page for detailed instructions.